Arcos Dorados
Arcos Dorados stands out as the main franchise multinational, playing a fundamental role as the largest independent restaurant operator of the renowned McDonald's fast food chain in Latin America and the Caribbean.
Solution
We focus on developing a robust and efficient technological solution with an interface that centralizes order management, connecting and synchronizing the different sales channels, such as mobile applications, web platforms and online order systems.
The automation of product catalogues, offers and prices with suppliers is now more efficient and accurate, allowing agile and updated communication between Arcos Dorados and associated platforms, guaranteeing that information on products, prices and promotions is always up-to-date and consistent. in all sales channels.
Sales platforms:
> Orders Now
> Rappi
> Uber Eats
> Didi food
> Wabi
> Gigigo
> Salesforce
> Vtex
> BotmakerMarket
> MixMercado
> Pago
Delivery Integrated logistics platforms:
> Uber Direct
> Rappi Cargo
> Ifood Easy Delivery
> Loginext
> Orders Now Courier
> Quick Delivery
> Rapiboy
> Treggo
> Box Delivery
Impact
The implemented system has allowed a more fluid and agile integration between customers and digital sales platforms, significantly improving the management of the product catalogue, prices and offers in an automatic and centralized manner. Thanks to this solution, remarkable efficiency has been achieved in the entry and processing of online orders, eliminating the need for manual configuration of catalogues, products, offers and orders at the points of sale.
The automation in the management of the product catalog has guaranteed that the information is always updated and consistent in all digital sales channels. Likewise, the centralized integration streamlined the order entry process, reducing waiting time and avoiding errors associated with manual tasks.
During the last 10 years, at Arcos Dorados we have worked closely with the FK {tech} team, becoming a key player in our entire restaurant modernization process. They have been our key allies by providing innovation in robust and flexible solutions to automate and improve the experience of our customers. In addition, its agile work methodology has allowed us to develop projects efficiently and effectively, demonstrating a high level of commitment to deadlines and the quality of the projects.
Magdalena Gonzalez Victorica
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